We will focus on the following 8 communication skills:
– Questioning
– Active listening
– Silence
– Paraphrasing
– Note-taking
– (Non-) (Para-) Verbal Communication
– Dealing with Objections
– Effective persuasion
We will also share exercises you can do at home:
Fun communication exercises you can do with colleagues, family, or friends
Learning goals:
1. Acquire and refresh basic communication skills
2. Gain easy-to-use tools and reference materials to control the communication process
3. Reduce communication conflicts
4. Use objections to your benefit
5. Increase the effectiveness and persuasive power of your communication
